Reference

How Our Terms Work for Your Account

When you open an account at judi13, you agree to these terms which set out how deposits work, how we verify withdrawals, what happens if you close your…

Account verification requiredWithdrawal requests processed within 24 hoursDANA, OVO, GoPay and QRIS accepted
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judi13 How Our Terms Work for Your Account
REACH OUR TEAM

Contact Us About These Terms

Live Chat Open your account and head to the chat icon in the lobby — our…
Email Support Send questions to [email protected] and we reply within 4 hours.
Phone Support Call our verification team on +62 21 5578 8899 between 10:00 and 20:00 WIB…
HOW WE KEEP YOU SAFE

Security, Data & Your Rights Under These Terms

Account Security

Your login uses two-factor authentication; we never store your password in plain text.

Data Retention

We keep your account data for the duration of your membership plus 7 years for regulatory compliance.

Payment Verification

Every withdrawal is manually reviewed to match your deposit payment method.

Cookie Consent

When you first open judi13, you see our cookie notice.

Right to Access

Request a full copy of your account data, transaction history and stored documents by emailing [email protected] with proof of identity.

Right to Deletion

You can request permanent account deletion by visiting Settings > Account > Close Account, or by emailing support.

Frequently Asked About Our Terms

No. Your account name must match your verified identity document from day one. If your legal name changes, close your current account and open a new one with your updated documents. Contact live chat to confirm the closure process.

Call +62 21 5578 8899 between 10:00 and 20:00 WIB and our team will verify your identity using your account email and document details. They will reset your password and temporarily disable two-factor so you can log back in and re-enable it.

No. Withdrawals to DANA, OVO, GoPay and QRIS are always fee-free from our side. Your bank or e-wallet may apply their own charges; check your provider's terms. Processing takes up to 24 hours from approval.

Yes. After closure, your email becomes available again after 7 days. You can use it to open a new account. Note that bonuses and settings from your old account do not transfer; you start fresh.

Your transaction record stays in our system for 7 years for tax and regulatory purposes, even after closure. You can request a copy of your history by email within 30 days of closure; after that, requests take longer to fulfill.

Lock your account immediately in Settings > Security > Lock Account, or contact live chat. Do not make any bets or withdrawals. Our team will review login activity and help you regain full control within 1 hour.

No. We do not sell your data. We share payment details with your bank or e-wallet provider (DANA, OVO, GoPay, QRIS) only to process your transaction. We may share anonymized, aggregated gameplay data with game studios for performance reporting, but never your name or contact details.

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